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Hi! We understand that you are unable to receive a code. No worries we’ll be more than eager to assist you. 1. Can you still remember your password? (If yes, please don't provide it to us due to account privacy. Microsoft will never ask for your password.) 2. Is the Two-Step Verification enabled? 3. Do you have access to the security information (alternate email address or phone number) to receive the password security code? 4. What is the error message received when signing in to msft.it/6053YXUd9? 5. Did you receive a notification regarding unauthorized password/ security info change? We’ll wait for your response.

Hi, there. Thanks for sending your comment with us. We understand that you're getting the error message "Try another verification method" while attempting to reset your account password. We know how important this account is to you. We're here to assist you. To further isolate this, please allow us to take a closer look by asking some questions: 1. Can you please provide the exact error message when logging into msft.it/6059YXbPF? 2. Have you completed the recovery form at msft.it/6050YXbP2? If so, what was the email update you got? 3. Do you recall your account's password? Yes, or no? Please do not provide your password for security reasons. 4. Do you have access on the email address or phone number associated with the account you want to recover? 5. Have you cleared your browser's cache and cookies, and have you tried using a different web browser and device when trying to log in? Please remember not to provide any sensitive information such as your date of birth, gamertag, credit card number, password, full name or email address to anyone, including us, or post it publicly for security and privacy reasons. Thank you. We look forward to your response.

@@MicrosoftCustomerSupport Your account has been locked We've detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account

Try another verification method That verification method isn't working right now. Please try another method. Learn more

Thank you for sharing additional information. Since your Microsoft account detected some activities that violated our Microsoft Services Agreement and caused the account to get locked. We do understand that you want to unblock your account. In this regard, we recommend that you submit the Account Reinstatement Form using this link: msft.it/6050YXefa Please be informed that our Online Safety Team may provide updates within 48-72 hours after filling out the form as they might be reviewing the details you provided and match it to the details you set up on the account when you first created it. Your patience on this matter is highly appreciated.

Hello there. Thank you for reaching out. We understand that you're encountering an issue that's related to BitLocker recovery key. We are committed to providing the best customer support experience possible. However, this can only be accomplished if the conversation remains professional. Since you have us here, allow us to help you. For us to isolate the issue and check for the best possible solution, please provide us the following: 1. Are you encountering any error message? If yes, can you please provide us the exact message of the error? 2. What are the troubleshooting steps you've done so far? This will help us avoid giving you the same methods which you already performed. 3. Were there any changes made to your device like changing hardware, downloading apps, etc. prior to this issue? 4. Is this a personal device? Or it's supplied by your company or school? 5. If it's a personal device, how did you obtain it? Was it bought from an OEM (original equipment manufacturer) or secondhand from a retailer or reseller? We'll be waiting for your reply.

Hi again! We hope all is well with you. It's been a while since you reached out to us about the issue you're having with your Bitlocker recovery key. We recently asked you a set of questions to further isolate the issue, but we haven't heard back from you yet. Are you still having an issue? If you still need assistance, please send us a message again at your earliest convenience. We'd be more than happy to help. Have a great day, and keep yourself safe!

Hello there. We understand you needed help with unlocking your Microsoft account as the mobile verification isn't working. We know how important having this addressed. For security purposes, account recovery is handled by our system without human intervention, however, we'll do our best to help. This error message could mean that the code is unable to be sent by Microsoft if the mobile number is not in the proper format. Please confirm that the mobile number is formatted correctly, including the area code and country code. If issue persists, may we clarify if you're using a VPN connection? If yes, we suggest disabling it first, and perform the following to further isolate the issue: 1. Go to account.microsoft.com on a mobile network and sign in. Make sure Wi-Fi is turned off. 2. Restart/Reboot your device. It will help to use the device that you always use when accessing the account. 3. Clear the browser’s cache and cookies: learn.microsoft.com/en-us/takelessons/online-classroom/additional-troubleshooting/how-do-i-clear-my-cache-and-cookies. This will help to remove unnecessary saved data which may be causing the error. 4. Try again to request a code an InPrivate/Incognito window. 5. If the steps above don’t work, use a different device and browser or internet connectivity or different mobile number that haven't used to verify other Microsoft accounts. Let us know how it goes. Thanks.

@@MicrosoftCustomerSupport my phone number is correct.Vpn is turn off situation.And Could my IP connection be blocked? Because my third account again blocked in same PC?

@@MicrosoftCustomerSupport And Can my country influences this?My country is Azerbaijan.

We appreciate your quick response, and your efforts checking the number and disabling the VPN. Please be advised that the system will automatically restrict an account if it detects any unusual which are contrary to Microsoft Terms of Use. This includes malware, phishing, spam, or use of multiple accounts for abuse and other suspicious activity. You may refer to this link: support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 for more information. Just to clarify, have you tried using a different browser such as incognito browser and clearing your browsers cache/cookies? Does the issue persist? We'll wait for your reply. Thanks.

Hello again. We hope you're doing good today. We're here to check if you still need assistance with your Microsoft Account. You mentioned that you are unable to receive a code due to the error you encountered. It would be best if you can update us with your progress, and we'll be glad to help you further. We'll be here if you need additional help.

Hi there, Thank you for reaching out to us. We understand that you want to regain access to your old account. We’d love to assist you with this. Could you please provide the following information? 1. What error message are you encountering when you attempt to sign in at msft.it/6059YnLWv? 2. When was the last time you accessed your account? 3. Is two-step verification enabled for your account? If not, have you filled out the account recovery form at msft.it/6050YnLWa? We look forward to your reply.

We hope you don't mind us sending you a follow-up message. We're just checking in to see if you still need our assistance, as we have not heard from you after 24 hours. We previously asked you questions to help us isolate the issue of gaining access to your account. Please don't hesitate to get in touch with us once more if you need any additional help or assistance. Have a good day!

Hi, there. We saw your message asking how to regain access to your Microsoft account as you were locked out and had no access to the phone number. Since you have us here, allow us to help. For us to proceed, please answer the following: 1. What is the exact error message when you sign in here: msft.it/6057Ynv2z? Were you blocked because you entered the wrong password, or are you getting an unusual sign in of activity? 2. Is two-step verification enabled on your account? 3. Have you already tried submitting an account recovery form here: msft.it/6058Ynv2M? We'll wait for your reply.

Hi. We're just checking in to ensure that your concern about accessing your Microsoft account has been resolved, as we have not heard back from you after we asked a series of questions to isolate it. Please feel free to message us again if you need further assistance.

Hi! Your comment caught our attention. We understand that you want to know how you can create a new Microsoft account without using a phone number. Since you have us here, allow us to assist you. To create a Microsoft account, you can either use an active email address or a phone number. If you don't have either, you can create a new email address instead with a Microsoft domain. You may also visit this link to see how you can create a new Microsoft account: msft.it/6051YnsjW . We hope this helps.

Hello again! We just want to follow up with your issue regards of creating an account. We would like to know if the solution that was provided worked for you. If you still need further assistance with this, we sincerely hope you get back to us, so we can utilize all our available resources to help you. Have a wonderful day!

Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6002YXiOo Thank you for your time, and we hope that you have a great day!

Hi, there. Thank you for reaching out to us. We have seen that phone verification is not working, thus, you are unable to access your account. We know the importance of resolving the issue, and we will do our best to help. When you say phone verification is not working, does it mean that you are unable to receive the verification code? We'll wait for your reply.

Hello there! Hope you're doing good today. We haven't heard from you and this is just a quick follow up. We want to ensure that your issue with verification code via phone has been addressed as we asked you questions for us to isolate and provide appropriate resolution. Are you still having issues? If so, here's an article that can help you with verification code issues: msft.it/6056Yn2sM. Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe! - May

@@MicrosoftCustomerSupport When i fill my phone number and press next it will ask me "Try Another verification Method" but there is not any other option. What will i do now because every Micrisoft customer support article i read can't helps me.

Hello. We appreciate you in letting us know about your concern. We understand that you are unable to verify as you encountered an error. Allow us to provide further assistance with your account by clarifying the following information: 1. Have you tried using another browser? 2. Did you encounter any error message when you try signing in? 3. Have you tried connecting to another network? We'll wait for your reply.

Hi. We received your comment, and we’re here to assist you. Please go ahead and share your problem, and we’ll do our best to help.

Look in my Microsoft rewards account, I was about to redeem my rewards and it told me that I wanted my location rejected and it no longer lets me redeem my rewards.

And says:Share your location to allow us to verify your redemption

Thanks for giving us more details about your concern. We understand that you're having an issue redeeming rewards. Since you have us here, allow us to assist you. By the way, have you tried contacting our Rewards team to report the problem you're experiencing through this link: msft.it/6052Ynk36 ? Please let us know.

I will try it

Hello there! We understand that you are trying to unlock your Outlook account, but you couldn’t do it. No worries; we’re here to help you. Microsoft's accounts are usually locked if the account holder has violated our Microsoft Services Agreement. Some common reasons why the account was locked are spam, malware, phishing, and other harmful activities. To better assist you, could you please answer the questions below: 1. What is the error message you’re getting when trying to sign in your account? 2. Is the two-step verification is enabled? 3. Can you still remember your password? (If yes, please don’t share your password here or with anyone, as Microsoft would not ask for it.) 4. What account are you trying to log into? (personal, school, work, or organization account) 5. Do you access to your security information? We’ll wait for your reply.

@@MicrosoftCustomerSupport yes I know my password when i enter the password it says your account has been locked and then ask to verify after entering the phone number it says this verification method is not working right now try another one but there is no other link for other verification and if some how verification code is requested they don't send code in any number

Thank you for providing us this information. To better isolate your concern, may we know the complete locked message you are getting? It's important for us to know this since the guideline for account recovery differs on the exact error message customer are getting on their account. We’ll wait for your reply.

​@@MicrosoftCustomerSupport "Your account has been locked We've detected some activity that violates our Microsoft Services Agreement and have locked your account. Unlocking your account Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account" this is it and after entering phone number " Try another verification method That verification method isn't working right now. Please try another method. Learn more" This the what I get

Thank you for providing the information needed. We appreciate all the efforts you've done to o find solution for this matter. To give you an insight, If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. In events like this, we recommend visiting this link: msft.it/6053Ynn4X for more information about "Account has been locked". Since you are not receiving the codes, we advise to please follow the recommendations under the "I did not receive a security code" dropdown from the link we've provided. For additional troubleshooting steps, please follow the tips below: 1. Go to msft.it/6054Ynn4k on a mobile network and sign in. Make sure Wi-Fi is turned off. 2. Restart/Reboot the device. It will help to use the device that she always use when accessing the account. 3. Clear the browser’s cache and cookies: msft.it/6055Ynn4Z. This will help to remove unnecessary saved data which may be causing the error. 4. Try again using InPrivate/Incognito window. 5. If the steps above don’t work, use a different device and browser or internet connectivity or different mobile number that haven't used to verify other Microsoft accounts. We'll wait for your response.

Hi there! We've noticed your comment and understand that you're experiencing issues with missing files on your desktop folders. We recognize how critical it is to resolve this matter and appreciate the efforts you've already made. Rest assured, we're here to provide all the assistance we can to help you sort this out. To get started, we have a few questions that will help us determine the best approach to take: 1. Could you please let us know which version of Windows is installed on your computer? You can find this information by typing "winver" into the search box and pressing enter. 2. Have there been any recent changes or updates made to your device before you noticed the issue? 3. Besides trying to reverse safe with normal boot, what other steps have you undertaken in an effort to retrieve your missing files? This information will help us guide you through steps you might not have tried yet. We're here to help and will await your response to proceed further.

Hello there, we hope you are doing well. We would like to know if the issue with your files on your desktop has been resolved. Please do not hesitate to contact us and provide the answers to the questions we asked if you still need further assistance.

Hi! Thank you for reaching out to us. We understand you needed help with the extensions that you're having issue removing. We know how important it is for you to get this fixed. No worries; we are here to help. The HelioOroor is a browser extension often managed by an organization. That being said, we want to confirm if your device is for personal use or is being managed by your company. Can you also provide us the exact error message you get when you attempt to delete the extension? We will wait for your reply.

Hi! Hope you're doing well upon receiving this follow-up message. We asked for more details to better understand your concern. If you can provide those details, we can immediately start working on the resolution. As we have not heard back from you, we would like to know if you still need our help. If you do, we sincerely how you net back to us so we can utilize all our available resources in helping you.

@@MicrosoftCustomerSupport Hi! So basically the extension just disappeared. I reset the settings and reinstalled Microsoft Edge. I don’t know what it was but it’s gone now haha. Thanks for the answer!

What amazing news! We are delighted to know that. We really appreciate your time and patience in resolving this issue. Please don't hesitate to contact us if you require any support with Microsoft products or services. Have a wonderful day, and take care!

Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6001YntBW Thank you for your time, and we hope that you have a great day!

Thank you for reaching out to us. Regarding your question, since you have your alternate email, you can use that as security information in your account when you try to access it. Just let us know if you still need further assistance from us.

​@@MicrosoftCustomerSupportI tried every thing to unlock my outlook account but i couldn't do it i have hw due tomorrow and it is only in my outlook 😭😭😭 plz send help fast 😭😭😭😭 now i can't even fill recovery form why do you have to do that if i knew it earlier i would have never used outlook to save my document now what do I do, 😭 the hw cannot be completed in one day it was about 35 page long ,

Hello again! Since we haven’t heard from you, we just want to follow up on your issue in regard to using your alternative email. We would just like to know if the solution that was provided worked for you. If you still need further assistance with this, we sincerely hope you get back to us, so we can utilize all our available resources to help you. Have a wonderful day!

We’d love to hear from you! Please share your experience with the Social Media Team by clicking the link msft.it/6001YnQVt Keep in mind that you can always reply here, or start a new conversation, if you need further support 😊

Hi there. We see that you need help gaining access to your blocked account. We know how important this is. Be assured that we'll do our best to help you find ways to log in to your account. For us to provide the best option available, we'd like to clarify the following: 1. What is the error message when you try to sign in here msft.it/60139iCFx? Can you send us a screenshot for a better view? 2. Do you still have access to your security info? 3. Are you using a personal, work or school account? 4. Is the Two-Step Verification enabled? 5. Have you filled out the form to recover your account here msft.it/6053YVkjJ? This form is used to prove ownership by providing account-related information on the account. Looking forward to your response.

Hi there again. How are you? We've sent this follow-up to check if you still need further assistance to recover your Microsoft account. If yes, please get back to us with an answer to our questions. We'll keep an eye on your response.

​@@MicrosoftCustomerSupportI tried every thing to unlock my outlook account but i couldn't do it i have hw due tomorrow and it is only in my outlook 😭😭😭 plz send help fast 😭😭😭😭 now i can't even fill recovery form why do you have to do that if i knew it earlier i would have never used outlook to save my document now what do I do, 😭 the hw cannot be completed in one day it was about 35 page long ,

Hello there. Thank you for reaching out. We understand that you're unable to add a Microsoft Family account in Windows 10. Since you have us here, allow us to help you. For us to isolate the issue and check for the best possible solution, please provide us the following: 1. What is the exact version of your Windows 10? You can find this by pressing the Windows key + R on your keyboard, type Winver, and press Enter. 2. What are the troubleshooting steps you've done so far? This will help us avoid giving you the same methods which you already performed. 3. Were there any changes made to your device like changing hardware, downloading apps, Windows update, etc. prior to this issue? 4. Are you using a personal device? Or it's supplied by your company or school? We'll be waiting for your reply.

Hi there! We're hoping that you were already able to set up your Microsoft account family without any difficulties. Feel free to reach out to us if further assistance is needed. Thanks, and have a wonderful day ahead.

Hello, there! Your comment caught our attention, and we can see that you are having some issues with your Surface Pro 7. Don't worry; since you have us here, we'll do our best to assist you. For us to determine the right solution and recommendation for your concern, please provide us with the following information: 1. What Windows version and OS build are currently running on your device? To check, press the Windows key + R, type winver, and click OK. 2. Were there any changes made to your device before you experienced this issue? Like downloading/updating software or hardware replacements. 3. Are you using a personal, business/work-provided or university-provided device? 4. What are the troubleshooting steps you have tried to resolve the issue so we can avoid repeating them? We'll wait for your reply.

Hi! How are you? We're checking back to know if you still need our help? If yes, please feel free to get back to us so we can continue the support. Take care!

Hi! There. Your post caught our attention about your concern when you spam hi on Skype your account got locked. Let us further check your concern and sort things out. To better isolate your concern, please share some information below: 1. Are you using Skype personal or business subscription? 2. Are you using Skype account to send a spam hi to Skype? We'll wait for your reply.

Hello again! We hope you’re doing great upon receiving this follow-up message. We want to ensure that you were assisted accordingly, and we're just checking if you still need help with your Skype account, as we haven’t heard back from you. Feel free to get back to us if in any case you still need assistance. Have a great day!

​@@MicrosoftCustomerSupportI tried every thing to unlock my outlook account but i couldn't do it i have hw due tomorrow and it is only in my outlook 😭😭😭 plz send help fast 😭😭😭😭 now i can't even fill recovery form why do you have to do that if i knew it earlier i would have never used outlook to save my document now what do I do, 😭 the hw cannot be completed in one day it was about 35 page long ,

Hi, there. Thank you for reaching out. We received your message asking for support for the Surface 1516, and we are here to assist. To give you insight, the Surface 1516 is a Microsoft Surface RT. Model 1516 was the first tablet released, and it runs Windows RT, which is designed specifically for tablet functionality. Support for the Microsoft Surface RT running Windows 8.1 has ended. As of January 10, 2023, Microsoft no longer provides new features or complimentary support for Windows 8.1 on Surface RT devices. However, bug fixes and security patches are still available. For reference, you may check on this link: msft.it/6055YT6JL Windows RT only allows software to run if it’s downloaded from the Microsoft Store. Since Microsoft Edge is not available in the Microsoft Store for Windows RT, you cannot upgrade from Internet Explorer to Microsoft Edge on this platform. You might consider using alternative browsers available in the Microsoft Store for your specific option. We hope this information helps. If you have any other questions, feel free to ask.

Hi again. We hope this follow-up message finds you well. We want to ensure we have address we have address your questions about the Surface 1516 tablet and Internet Explorer support. In addition, the Surface 1516 is an older model, but you can still maintain its performance by ensuring that you have the latest drivers and firmware. While Internet Explorer (IE) is no longer actively supported by Microsoft, you can use the Microsoft Edge browser as a modern replacement. Edge provides better security, performance, and compatibility with modern web standards. We're here for you should you have any other questions or concerns. We're always here to help. Have a good day ahead, and always stay safe.

Hi! Thanks for reaching out to us. We understand that you need help with your Surface Pro 7, since you are unable to update it. We know how important it is to get this fixed; no worries, we are here to help. To isolate your concern, we will ask a few questions: 1. What Windows version are you using? To check, click Start, type WINVER, and press Enter. 2. Is there an error you encounter whenever you try to update your device? 3. What specific update are you trying to install? We will wait for your reply.

Hi. We're just checking in to ensure that your update concern has been resolved, as we have not heard back from you after we asked a series of questions to isolate it. Please feel free to message us again if you need further assistance.

Hi! We understand that the search you do on your PC doesn't add points to your rewards account. We're here to help isolate the issue and allow you to earn points. To start, we need to verify a few details. 1. Can you tell us what happens when you search and what browser do you use? 2. Is this the first time you are trying to earn points by searching on your PC or you are able to to it and earn points before? 3. What steps have you tried so far and did you already try to submit a support request to our Microsoft Rewards Support team? We'll wait for your reply. Take care!

@@MicrosoftCustomerSupport Hi! When I search it didn't add point and I used Microsoft edge to search It's not my first time and I able to earn points before I already tried to submit a support request. Thanks

Thank you for the additional details, and your effort in submitting a support request is greatly appreciated. We would like to inform you that changes were recently made within the search crediting system. No worries though, you'll start earning points after doing a couple of initial searches. Rest assured, the points that you will earn for the day will not be affected, you will still have the capability to earn until you reach your maximum daily earning limit. Additionally, to make sure that your searches will count and earn points, it's important to note that when using Bing for search, it should be done manually and in good faith for personal research purposes. We urge you to use Bing for genuine searches and avoid queries entered by bots, macros, or any automated means are not in compliance with our guidelines.

Hi, Jyyhhh. Thanks for commenting, and we apologize for the late response. We understand that you need help with your Microsoft account that has been locked. We know how important it is for you to get this address, and your efforts in trying to recover it are truly appreciated. We'll do our best to help you. Please allow us to take a closer look at this matter so that we can assist you appropriately and effectively. 1. May we know if you're using a personal, business, work, or school account? 2. When you sign in with your account here: msft.it/6052YrDnj, are you getting the error message that the account doesn’t exist, help us secure your account, or an incorrect password? You can copy and paste the message here. 3. Do you still remember your account password? (We will never ask for your password as part of any support interaction, and please don't share any sensitive information for your security.) 4. Do you still have access to the security information set up on your account, like an alternative email address or phone number? 5. Is two-step verification enabled? 6. You've mentioned that it asked you for information, like when you made your account. Are you referring to the account recovery form at msft.it/6053YrDnd? If so, what's the result? We'll wait for your reply.

Hello again, Jyyhhh! We hope you’re doing well. It’s been some time since we last heard from you, and we just wanted to check in. How have things been progressing? We're here to ensure that everything regarding your Microsoft account recovery has been sorted out. If you’re still in need of assistance, could you please provide the information we previously requested? This will enable us to support you effectively and move forward with the recovery process. Your updates are important to us, and we’re eager to hear back from you. Remember, we’re always here, ready to lend a hand whenever you need it. Stay safe, and take care!

@@MicrosoftCustomerSupporti forgot to mention but two step verification is not in use and the account is for personal use

Thanks for getting back to us and answering the other questions above, we appreciate it. Could you please answer the other questions above to better isolate your concern? We'll wait for your reply.

@@MicrosoftCustomerSupportfor some reason my comment doesnt show is there any other way i could contact you?

Hi there! We appreciate that you've brought this to our attention. It appears that you're having an issue with your Microsoft account with an error that it doesn't exist. We know the importance of your concern, especially we use our account on a daily basis. Rest assured that we'll do our best to help. To give you an insight, when you're getting an error that the account doesn't exist, there's a possibility that the account has been deleted due to inactivity or the alias has been deleted from the account itself. May I ask for more details for us to isolate the issue: • Do you still have access on your security information that is associated with the account? (phone number or email address) • What's the exact error message you're getting when signing in through this link: msft.it/6053YrDGz? Please do not include your email address for security purposes. • Is two-step verification enabled? • Do you have any Office or Xbox subscription associated with the account? • To avoid repeating the same steps, what exact recovery steps have you done so far? We'll wait for your response.

Hi there! Hope you're doing good today. We haven't heard from you since our last message and this is just a quick follow up. We want to ensure that your issue signing in to your account has been addressed as we asked you questions for us to isolate and provide appropriate resolution. Are you still having issues? Feel free to contact us if you need further assistance. Have a wonderful day, and stay safe!

@@MicrosoftCustomerSupport thank you. I am receiving the error that the email linked to my account doesn't exist. However I received an email saying my Business Basic will begin to be charged on 14th of May. The account is also not attached to any phone numbers I have either.

Thank you for your message. To better understand the issue, could you please provide additional details? 1. Have you recently made any changes to your Microsoft Account online? 2. Have you renamed or unlinked any Microsoft account email aliases? 3. Is the account in question used for personal or business purposes? The error indicating that your account does not exist may be related to changes or modifications made to your email alias. Please inform us of these details; we await your response.

Good day. We hope you don't mind sending you a follow-up message. We're just checking, as we haven't heard from you after 24 hours. Yesterday, we asked you to provide some information that will help us to further isolate the issue and check for the best possible solution regarding your concern about email account saying it does not exist. In our goal to keep our commitment to address your concern until it gets resolved, we left your ticket open and genuinely hope you will get back to us with the answers to our questions. We're always here to lend a hand. Have a good day and stay safe!

Hello there! We hope you're doing well. We can only provide support in English in this support channel, so would you mind translating your message in English? We'll be happy to assist you once we have that information.

Hello again! We hope you're doing good. We haven't heard back from you, so this is a quick follow up to check if you still need help. Please feel free to get back to us if you do, but please translate your message in English, so we can check into your concern. Meanwhile, take care and have a great day!

Hi! We've seen your comment, and we want to help you out with your Windows concern. Please be informed that we only support the English language on this channel. We managed to translate the best way we could, and you are asking about the installation files and if it will come with a serial number and if you can update it on the new VM. To isolate your concern, we will ask a few questions. 1. Is this a business or personal account? 2. Did you encounter any error upon installing? 3. What Windows version are you using? To check, click Start, type WINVER, and press Enter. We will wait for your reply.

@@MicrosoftCustomerSupport Thanks for the feedback . It would be a business account. We want to update the 2016 version to 2022. But we can't find documentation that explains whether we have to purchase a new key? And how can we do this for Azure?

We appreciate the reply! Since this is for a business account what we can recommend is to call directly our Global Customer Support for your country from this link: msft.it/6050YRRQe. We hope for the best. Take care!

Hello again, we hope you're doing well. We just wanted to check in to see if you had any further questions or if there's anything else we can assist you with regarding your business account. If you need any additional support or clarification on contacting our Global Customer Support, please don't hesitate to reach out. We're here to help. Take care and have a great day!

Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6009YTXXN Thank you for your time, and we hope that you have a great day!